No matter the circumstances, we guarantee resilience for your business

d-smart group provides a secure work environment that will maintain your operations' continuity.  

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Call Center Backup Package includes:

  • Fully equipped work stations, including computer, chair, monitor and telephone
  • ACD, auto dialer and recording
  • Parking
  • Internet
  • Conference rooms
  • Electric generator
  • Printer
  • Photocopier
  • 24 hr security cameras
  • 24 hr security guards
  • Cistern

 

WE HELP YOU PLAN YOUR BUSINESS CONTINUITY STRATEGy WITH OUR COST-EFFECTIVE SOLUTION THAT ASSURES THE SERVICE-LEVEL AGREEMENTS THAT YOU HOLD WITH YOUR CLIENTS.

 

CALL NOW!

1.787.725.6115

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Got overflow issues? We're here to handle it.

Overflow happens when there is excess data caused by additional traffic that overloads your system's capacity. d-smart group can help you secure your business by keeping in touch with all of your clients through our Overflow Call Answering Package. 

Our Overflow Answering Package includes the following benefits:

  • Weekly/monthly reports on overflow activity
  • Call recording services
  • Shared service representatives
  • Dedicated internet services
  • Agents, Supervisors, IT personnel and administration
  • Inbound call charges are included in the per minute rate.
  • Chat services
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Whether you require inbound or outbound call management, we are ready to help you keep your business going, no matter what industry you come from. We have the experience, the resources and trained staff to represent your core values. 

 
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CALL NOW!

1.787.725.6115

We offer technical support for any cloud service provider (CSP) to any business industry.

Thanks to our different partnerships, we can optimize your business efficiency through cloud service providers.

 

here are a few examples of what we do:

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Cloud migration

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Cloud Management

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Cloud mONITORING

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  • We are available 24/7

  • our team is Completely bilingual

  • we offer remote services

 
 

CALL NOW!

 

1.787.725.6115

 
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Want to receive feedback from your customers? We'll do that too. 

We can research any geographical sector's opinion on service quality or other specific topics of your business.

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Types of Telephone Based Surveys (among others):

  • Public Opinion Surveys
  • Awareness
  • Customer Satisfaction Surveys
  • Polling
  • Mystery Shopping by Telephone
  • Market Research
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CALL NOW!

1.787.725.6115